Returns & Refunds

Last updated: November 14, 2026

We don't sell products directly

Smart Buy Review is an independent review website and an affiliate publisher. Our role is to research and share information about products. We do not sell, ship or store any product, and we never receive your payment.

When you buy a product through a link on our Website, your order is placed directly with the manufacturer or its authorized retailer, usually through a third-party payment platform that processes the payment on the manufacturer's behalf. That company is responsible for:

  • processing your payment and sending your receipt;
  • shipping and delivering your order, including tracking;
  • customer support about the product;
  • returns, refunds and the money-back guarantee.

How to request a refund or return

  1. Find your order confirmation email. It shows the name of the company that processed your order and its customer support contact.
  2. Contact the manufacturer's customer support using the email, phone or link in that confirmation, or on the product's official website.
  3. Request your refund within the guarantee period shown on the official website at the time of purchase (for example 60, 90 or 180 days, depending on the product).
  4. Follow their return instructions. Some manufacturers ask you to send back the bottles, even if they are empty.

Payment platforms

If you can't reach the manufacturer, you can also contact the payment platform that processed your order. Its name and support contact appear on your order confirmation email, on your receipt and usually on your card statement. Most payment platforms have their own customer support page where you can open a refund request directly.

Guarantees only apply to official orders

Money-back guarantees are offered by the manufacturer and usually apply only to orders placed through the official website. Products bought from marketplaces or unauthorized sellers may not be covered.

Need help?

We can't process refunds ourselves, but if you're not sure who to contact, send us a message through our Contact page and we'll point you in the right direction.